Review the website, plugins, theme, hosting access and existing backup arrangements before agreeing a maintenance scope.
Website Maintenance & Support
Maintenance & IT Care · Top SEO
Keep routine website work from becoming a last-minute problem.
We can scope maintenance around your current platform, important customer journeys and the support your team actually needs.
Work we can scope
Agree what belongs in the project.
Plan updates through a staging and rollback process, with checks for forms, checkout, navigation and important content.
Agree monitoring, routine fixes, reporting and the route for work that falls outside the maintenance allowance.
Decisions before work starts
Define the support hours, response expectations and authorisation for urgent changes in writing. A maintenance plan is different from a redesign, a hosting contract or a promise that nothing can ever fail.
How the work should be reviewed
Use an agreed checklist after each maintenance window. Record changes, test critical journeys and confirm that a usable backup and recovery route remain available.
A question worth asking
Does maintenance include every new feature?
Not automatically. Agree the routine allowance and exclusions first. A new integration, major redesign or recovery from an existing incident may need a separate assessment and quote.
Illustrative planning example · not a client result
A practical situation to plan for
A routine plugin update changes the contact form. A useful maintenance scope says where the update is tested, who checks enquiry delivery and which backup would be used if the change needs reversing.
What to agree and check at handover
Ask for the change record and the checks completed on your important pages. Agree the routine allowance, support hours and incident escalation separately; maintenance is not unlimited development.
Clear commitments, recorded in writing.
Agree the deliverables, responsibilities, fees, approvals and support arrangements before work starts. Our selected-project SEO money-back offer does not apply to this service. Read the service terms and refund conditions for the commercial terms.