Privacy Policy

Who this policy covers

Top SEO is responsible for information provided through its website and direct project conversations. These handling requirements apply to our management, employees, interns, contractors and volunteers who work with client information.

If you choose the chat option, your browser connects to Tawk.to, a third-party chat provider. Information you share in that chat is handled through the service. Read Tawk.to’s Privacy Policy. You can contact us by phone or use the website enquiry form instead. Please do not send passwords or sensitive records in chat.

Information connected with your enquiry

Our quote form asks for your name, phone number, email address and service of interest. You can also provide your website address and a message about your goals. Other contact forms and direct conversations may ask for the details needed to respond to your specific request.

Please share only information relevant to your enquiry. Do not put passwords, identity documents, medical records or payment-card details in an ordinary enquiry message. We will explain any additional project information needed through an appropriate agreed channel before requesting it.

How information is used

• To answer your enquiry, understand your requirements and prepare a service proposal.
• To communicate about work you have approved, arrange access where needed and deliver the agreed project.
• To handle billing, service records, questions, complaints and eligible refund requests.
• To operate and protect the website and investigate technical or security issues.

Making an enquiry does not by itself approve paid work. Our money-back guarantee applies only to selected SEO projects after assessment, case approval and a separate written agreement; it does not apply to other services.

Project access and additional records

The information required for a project depends on its scope. A client may need to share business contact details, content, relevant records or delegated access to a website, analytics account or advertising platform. Agree the purpose and access needed before sending material, and use account invitations where the platform supports them.

This website notice does not require every client to supply their date of birth, marital status, occupation, identity-document details, medical records, financial records or credit information. If a particular service genuinely requires additional personal or sensitive information, its purpose, handling and any required permission must be explained separately before it is requested.

Website records, cookies and external services

Website infrastructure can record technical information such as IP address, browser version, operating system and visit date and time. Browser cookies and similar technologies may be used by features or services enabled on the installation. Cookies can support essential features, remember choices or measure use where those services are enabled. Optional analytics or advertising features must be accompanied by appropriate information and privacy choices.

You can review browser cookie controls and any choices presented by the website. Blocking some cookies may affect a feature. External websites, embedded media and messaging services can have their own privacy notices and controls. Before using a feature, review its notice or contact us for the current configuration.

Access and disclosure

Client information should be accessible only for an authorised business purpose. Project participants and service providers must receive only the information needed for their agreed role. Information may also need to be disclosed to meet a legal obligation or respond to a lawful request.

Ask us which providers or recipients are involved in your specific enquiry or contract, including any cross-border processing that matters to your decision. This notice does not give unrestricted permission to disclose your information.

Retention and safeguards

Retention must reflect the purpose of the record: handling an enquiry, completing a project, maintaining required business records or resolving a complaint or dispute. There is no single retention period promised for every type of information. Contact us about the record concerned so we can explain the applicable criteria and any obligation that prevents deletion.

Our policy calls for technical, physical and administrative safeguards appropriate to the information and access involved. No website or transmission method is completely secure. Report suspected unauthorised access promptly and avoid sending credentials through a public form.

Questions, corrections and privacy requests

You can ask about information relating to you, request access or a copy, ask for corrections, raise concerns about use or disclosure, request confidential communication or make a complaint. Depending on the applicable law and record, you may also be able to request restriction or deletion. We may need to verify a request before disclosing or changing information.

Email [email protected] with the subject “Privacy request”. Describe the relevant enquiry or project and your request without attaching sensitive documents unless a suitable verification method has been agreed. We will explain any applicable limitations or further information needed.

Updates and contact

We may update this notice when website features, information practices or applicable requirements change. The date above identifies this version. A service agreement can contain additional project-specific information; ask us to resolve any uncertainty before sharing data.

For questions, email [email protected] or call 0309 2082289. Top SEO is based at 2nD Floor , Plot#20, Old Sunset Blvd, near post office Phase 2 D.H.A , Karachi Pakistan 75500, sindh, 75850. Contact us before visiting.

Related: Terms & Conditions and Contact Top SEO.